That’s a skill.
Especially in industries where it’s hard to communicate. A good example is music. If you’re hiring someone to make custom intro music for a video or an event. You are trying to communicate a feeling which is no small task.
In medical examples, the patient and the doctor may have such a knowledge gap that the communication and understanding of the question is difficult.
In both cases, a skilled musician or doctor, the customer is likely looking for someone who can decipher what they are asking more than they are worried about nickels and dimes.
None of this is Right 