Technology tends to provide a mirage of “simplicity”.
In fact, there is a network of people involved with making your software work and the information from it shareable. Internet service providers that have thousands of people managing the infrastructure of cables across the planet, IT people handling servers, programmers writing the software, possibly an administrator (if at a company) and definitely a user. Most times it seems like a person and their computer. This blog is an example of this.
This isn’t like a factory worker on an assembly line. If the upstream parts on an assembly line keep showing up mounted incorrectly, it’s easy to notify someone or walk down the line and correct the person doing so. That’s not so easy when things go wrong in our technology situation.
What happens when something goes wrong? Internet Service Providers are separate entities from the IT people, who are separate from the programmers, who are separate from the administrator or user. With so many points of failure, it’s hard to pinpoint who is at fault sometimes, and no one is particularly interested in digging deep to find out if it’s them because it’s highly likely it’s someone else in the chain.
This technological simplicity is an illusion. It’s one of the most complicated works mankind has ever undertaken, and while technology, not just internet, keeps progressing this is likely to become the norm. As fields of study become more complicated, requiring more years to fully understand them, specialists become narrower. That means that more people are needed for each project. One engineer could probably understand everything about the Model T car, but I doubt any single engineer understands every aspect of the modern Tesla electric vehicles because now you have software, batteries, mechanical aspects, etc. It’s just not that simple anymore.
There is a value that has always been there, but has been losing ground for decades due to the race to the bottom on most items, ownership. Someone to stepping up to say, this is really complex, but it’s mine. I own the results to the customer. I own the problems that are created, and though I can’t resolve them on my own, it’s far too complex for that, I’ll organize the team needed to figure them out. Someone needs to get those hidden people out in the open and get them talking to each other. It won’t happen by itself, organizing things has value.